People and Careers
THE INN PEOPLE
The Coaching Inn Group people are renowned for their camaraderie and support for the business and each other. With a culture that descends from the very top, each individual is encouraged to grow and share this company spirit with each guest that passes through the doors.
LEE MELTON
Chief People Officer for the Group
Started with Coaching Inn Group as a young employee many years ago in operations and has excelled in his work to reach the lofty heights of Chief People Officer for both CIG and Redcat.
DOROTA METSELAAR
General Manager, Talbot Hotel Oundle.
Dorota has been with Coaching Inn Group for many years and has travelled up the ranks internally to operate one of the our finest Premium properties with events venues.
EDDIE MURPHY
Kitchen Assistant, Crown Hotel Boroughbridge
Now Eddie may not be quite as famous as the Hollywood film star, but he’s no less talented and forms an integral part of the team at our North Yorkshire Inn.
MALCOLM STOREY
Regional Excecutive Chef
Malcolm joined as Head Chef at The Golden Fleece, Thirsk in 2018, later supporting refurbishments and re-openings before becoming Executive Support Chef in 2021 and Regional Executive Chef (North) in 2023, leading kitchen teams and menu development.
LEWIS HOGAN
Assistant Manager Talbot Hotel Malton
Lewis joined the company as a front of house assistant and with loyalty and dedication has progressed to Assistant Manager. Lewis regularly supports the wider company with new openings and renovation launches
RYAN MILLER
Group Marketing Executive
Ryan joined The Old Bridge Inn, Holmfirth in 2022 as a Food & Beverage Assistant, rising to Duty Manager and managing social media for 10 hotels. In April 2025, after part-time work with Marketing, he became the group’s full-time Digital Marketing Executive
HOSPITALITY FROM THE HEART – CULTURE & VALUES
We believe in genuine connection. Our aim is to get closer to our guests by caring about what matters to them and blending it with the spirit and personality that make us who we are.
PEOPLE OVER PROCESS
Rules are helpful, but people make the magic happen. When we focus on each other first, everything else falls into place. Connection beats procedure every time.
GENEROSITY AND RESPECT
Success starts with giving. A kind word, a helping hand, a shared smile, generosity lifts us all. Respect is the heartbeat of hospitality.
LOOK FOR THE GOOD
Choose to see the best in people. Everyone is fighting their own battles, so meet them with understanding and optimism. It’s amazing how far kindness can go.
Free to Be Unique
Life’s too short to hide who you are. We celebrate individuality because it makes our team and our guests feel alive. Be authentic, that’s where brilliance lives.
Stretch and Grow
Growth comes from giving things a go. Try, fail, learn, and try again — that’s how great ideas are born. We grow stronger when we stay curious and keep saying “why not?”
HOSPITALITY FROM THE HEART-
More than service, it’s who we are!!
We’re all about warmth, kindness, and keeping it real. Every team member helps create those unforgettable moments guests didn’t know they needed. Hospitality from the Heart means showing up as you are, lifting each other up, and putting people first. It’s in the stories we share, the teamwork we treasure, and the little moments that leave a big smile.
MEET SOME OF THE DREAM TEAM
Introducing some of the incredible stars who add the sparkle and make our hotels truly special, not just for their teammates but each and every guest who walks through our doors.
Amy Tye – General Manager Royal Wells Hotel,
Royal Tunbridge Wells
Andrew Beader – Bar Supervisor Talbot Hotel Oundle
Damian Rybski – Head Chef Moorland Hotel
Dartmoor
Martin Vayghan – General Manager Talbot Hotel Malton
Kanyapak Buasri- Front of Hose Feathers Hotel Ledbury
Toni Jones- General Manager
Castle Hotel Conwy
We have great teams in all of our inns and hotels, here is just one of them
BENEFITS & REWARDS
Joining our team means great perks in work and beyond
Free coffee & fruit on shift for all of our teams
Winter stays at our hotels for £1 a night
Hero of the month award at all hotels
50% off your stay at any of our hotels
25% off the whole table when dining at any restaurant
The talk of the town and something to aspire towards
Our Happy Nappy scheme offers new parents up to £300 for nappies during the first year
First day at school is important, and you will get an extra paid day off for this.
Hospitality Action supports our teams in a variety of life’s challenges
JOIN THE COACHING INN CROUP WHERE PEOPLE MAKE THE DIFFERENCE
At The Coaching Inn Group, we believe work should be an adventure — a place to grow, laugh, and feel inspired every single day. We don’t just run hotels; we create spaces where people connect, where ideas thrive, and where you can be proud Of what you do. Our success is powered by passionate individuals who care deeply about others and love making every moment count. When you join us, you join a team that backs your ambition, celebrates individuality, and believes that happiness and hard work go hand in hand.
WHY WORK WITH US
APPRENTICESHIP SPOTLIGHT
Our Apprenticeship programme offers individuals the opportunity to grow in their roles or progress to others, here are just a few of our stars
AMBER
Meet Amber, our dedicated Duty Manager at the White Horse in Romsey, part of the Coaching Inn Group!
JACK
Meet Jack, our talented Chef de Partie at The Swan Hotel in Wells!
AKSENIA
Meet Aksenia, one of our talented hospitality apprentices at Forest Park Hotel!
HIT training
In partnership with HIT Training, we’re committed to developing excellent standards of hospitality operations and helping our team members become experts in delivering amazing guest service.
With regular mentoring and on-going support and guidance, our team gain the knowledge and skills to take on new responsibilities and achieve a nationally recognised qualification.
Apprenticeships we offer through HIT Training are:
INTUITION-BACK BY POPULAR DEMAND
Enabling seniors to improve employee training, engagement, and success. Intuition is our leadership development programme designed to help future leaders create value, drive efficiency, and actively engage their teams across theCoaching Group.
DESIGNED FOR UNIQUE ROLES
General Managers and their Deputies and Assistants along with Head Chefs who want to build stronger people management skills and confidence.
WHY IT COUNTS
Keeping engagement high is a core responsibility for every manager. Intuition equips leaders with practical tools and habits so teams feel supported, motivated, and set up to succeed.
OUR PROGRAMME AT A GLANCE
KEY TAKEAWAYS
OUR TRAINING PLATFORM
Inntuition is our backstage pass to brilliance, bite sized training, career boosting magic and the know-how you need to shine and develop, The passport to levelling up in style, Inntuitions got your back.
DIVERSE BY DESIGN
At The Coaching Inn Group, we believe our greatest strength lies in our people, in the unique perspectives, talents, and experiences each of us brings to the table. We are proud to nurture a culture where everyone feels supported, valued, and inspired to be their best selves. Our commitment to diversity, wellbeing, and development is woven into every part of our business.
MENTAL HEALTH
We know that hospitality moves at a fast pace, and emotional wellbeing is key to thriving in this…
WELLBEING
Our people are at their best when they feel balanced, energised, and cared for. That is why we focus o…
DIVERSITY
We are a business built on difference, our historic inns, our value guests, and our dream tea…
NEURODIVERSITY & DEVELOPMENT
We understand that people think, learn, and communicate in different ways, and that is somet…
